It's possible to search through files from the desktop client as well, though it's not up to the standard you get with the likes of Google Drive and Dropbox at the moment. This shouldn’t matter too much to most users, though, who will likely use the desktop client running in the background automatically keeping data up-to-date. Having said that, some backup providers we tested managed the upload in around 5 minutes, so SpiderOak One wasn’t the quickest for us. In our tests, backing up a 1GB file took a little over 10 minutes, which is fairly average and in line with many other services. If you don't want to pick out specific files and folders, then you can just point the software towards specific types of files on your system – files like emails, documents, movies and music. The main interface is split up to cover backing up, syncing, your devices, and file and folder sharing. Backing up and syncing was configured in minutes and then you can just sit back and let SpiderOak get on with it. That said, there’s also heaps of control without needing to log into the browser platform. The desktop clients for SpiderOak are some of the cleanest and easiest to use that we've come across during our cloud storage testing: they're a breeze to use and make the process of picking files and folders to back up very simple. If you have any feedback on this article please let our support team know.(Image credit: SpiderOak) SpiderOak One interface ![]() Be sure to provide the email address associated with your account, the SpiderOak device name in question (if it is an existing device), on which step of syndication you have trouble and what exactly the trouble is, and what you have already tried. If you have a syndication problem and the above list does not help you resolve it, press "submit a request" above and let us know about the matter. Confirm that your account is open and not overdue. An account that is not in good standing. ![]() You may of course continue to use your computer in the meantime. As noted, syndication can take a long time, so allow the application time to finish the process. The most common reasons for syndication trouble are: This is by design, because the purpose of the Hive folder is to synchronize its contents with all your computers. ![]() Do keep in mind that if you have any files in the Hive folder on other computers, then as soon as syndication completes then SpiderOak will download those (and only those) files. You don't normally need to concern yourself with them, but if there is a problem (more on that below) then do note what step of syndication is presenting the problem to help us troubleshoot the matter for you.Īs stated, syndication does not download your files. For unusually large accounts with terabytes of data stored, it could take over 24 hours. For a new account with no prior devices, it should only take a moment. The amount of time it takes is proportionate to the number of devices and files you have in your account. More specifically, what syndication downloads is metadata related to the devices and files already in your account, so that your files can quickly displayed in the Manage tab of the application. This process downloads all the necessary account information (but not any of your files) to your computer so that your new device can see what information exists on your other devices and communicate with them. Syndication is the process that runs when you are adding additional new devices to your SpiderOak ONE, Groups, or Enterprise account, or reinstalling an existing device.
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